24/7 Technical Support

We are committed to keeping your essential ultra-low temperature (ULT) freezers working reliably. We understand the critical nature of your operations, which is why we offer skilled help around the clock to make sure your systems stay running and your work continues without interruption.

The Advantage of Integrated Support

We offer a powerful support ecosystem. Unlike standalone support services, our technicians have direct visibility into your inventory and access to a network of pre-qualified service vendors. A support call can allow us to dispatch the correct spare part and coordinate on-site assistance, reducing outages and accelerating the repair process. This allows us to not only diagnose problems quickly, but also offer rapid solutions:

  • Minimized Operational Downtime: Rapid response and efficient problem-solving reduce the impact of equipment issues.

  • Protection of Valuable Assets: Quick intervention helps prevent operational issues that could damage stored materials.

  • Reduced Disruption: Minimizes interruptions to critical research, manufacturing, or clinical processes.

  • Enhanced Compliance: Helps maintain continuous operation within required temperature parameters.

  • Peace of Mind: Confidence that expert help is just a phone call away, anytime.